Terms and Conditions - Removals Chiswick

Welcome to our Removals Chiswick services. These Terms and Conditions outline the rules and regulations for using our services. By accessing this website and utilizing our provided services, you accept these terms in full. Do not continue to use our services if you do not agree with all of the terms and conditions stated herein.

1. Introduction

These terms govern your use of our removal services in Chiswick. We are committed to providing efficient and reliable moving services while ensuring customer satisfaction.

2. Services Provided

Our removal services include:

• Residential Removals
• Commercial Removals
• Packing and Unpacking Services
• Storage Solutions
• Disassembly and Reassembly of Furniture

All services are provided with the highest standards of professionalism and care.

3. Booking and Payment

3.1 Booking Process

To book our services, you must provide accurate details regarding your moving requirements. Once the booking is confirmed, a written agreement will be provided outlining the specifics of the service.

3.2 Payment Terms

Payments are required as per the agreed schedule in the written agreement. Accepted payment methods include bank transfer, credit/debit cards, and cash. All prices are quoted in pounds sterling and are subject to change based on the scope of the move.

4. Cancellations and Rescheduling

If you need to cancel or reschedule your move, please notify us at least 72 hours in advance. Cancellations made within 24-72 hours before the scheduled move may incur a cancellation fee of up to 50% of the total service cost. Cancellations made less than 24 hours before the move may result in forfeiture of the full amount.

5. Responsibilities and Liabilities

• We are responsible for ensuring that our team and equipment are available and in good condition on the day of the move.
• Customers must ensure that the property is accessible for the removal team, including providing necessary keys or access codes.
• We are liable for any damage caused by our team during the move, provided that reasonable care was taken.
• Customers are responsible for securing valuable or fragile items. It is recommended to purchase additional insurance for such items.

6. Insurance

Our services include standard liability insurance covering accidental damage or loss of goods during the move. For enhanced protection, customers can opt for comprehensive insurance coverage at an additional cost. It is advisable to review the insurance terms to ensure adequate protection of your belongings.

7. Access and Premises

Customers must ensure that the removal team has access to both the origin and destination premises. This includes providing any necessary permissions, keys, and information about the location. Any delays or additional costs arising from restricted access may be charged to the customer.

8. Scheduling and Delays

While we strive to adhere to the scheduled move time, unforeseen circumstances such as traffic, weather conditions, or other emergencies may cause delays. In such cases, we will communicate the delay and provide an updated schedule as soon as possible.

9. Customer Obligations

• Provide accurate information about the move, including size, distance, and special requirements.
• Ensure that bulky or oversized items are pre-planned for easy handling.
• Remove any obstacles or hazards that may hinder the removal process.

10. Dispute Resolution

In the event of any disputes arising from our services, we encourage customers to contact us directly to resolve the issue amicably. If a resolution cannot be reached, the matter may be escalated to an independent mediator or legal proceedings as a last resort.

11. Amendments to Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be communicated to customers through our official communication channels. Continued use of our services after such changes constitutes acceptance of the new terms.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions will continue in full force and effect.

14. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Removals Chiswick regarding the use of our services, superseding any prior agreements or understandings.

15. Privacy Policy

While not detailed here, we are committed to protecting your privacy. Please refer to our Privacy Policy for information on how we collect, use, and safeguard your personal data.

16. Acceptance of Terms

By engaging our removal services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Thank you for choosing Removals Chiswick. We look forward to assisting you with your move.